There have been multiple reports of the PlayStation password reset email not sending, working, or receiving on PS4 and PS5 consoles. So if you have checked the official PlayStation technical support pages and are still not receiving the email, you are not alone. We understand the frustration of being unable to access your games upon returning to your console after an extended absence or being locked out of your account.
How to Fix ‘PlayStation Password Reset Email Not Sending’ Error?
There can be a lot of reasons for you to not receive the PlayStation password reset email. However, one of the most common reasons is internet issues. Therefore, you can restart your Console or try moving your PS4 or PS5 a little bit near the router. It would be best if you can use a wired connection for the time being. If you have already tried these, read out the guide to fix the issue completely.
Fix 1: Check Community and Wait for Sony to Fix Password Reset Error
Many users’ PlayStation password reset emails were delayed or never arrived over the weekend of August 18-23. Reddit threads on r/PSN, r/PlayStation, r/PlayStationSolutions, and r/PS4SupportPage all attest to the pervasiveness of this problem.
If you discover that other users are also experiencing the same errors, it’s highly unlikely that the issue is due to any action on your part. Waiting for PlayStation’s Account Management system to be fixed may be preferable to contacting support or attempting solutions that could make matters worse.
Fix 2: Check Your Spam Folders
One of the canonical solutions for PlayStation questions. It’s a good idea to double-check your spam and trash folders in case the password reset email doesn’t arrive in your primary inbox. Of course, you should also double-check that your email address was spelled correctly.
Fix 3: Check If You Have a Child ID
According to PlayStation, it is recommended as well as official that you cannot reset your password using a Child Account. Only the Family Manager has the ability to request a reset password link via Email on PlayStation. So, if you are using a Child Account, switch to the Family Manager.
Fix 4: Check Your Internet Connection
Most of the time, your internet connection is to blame if you are unable to receive the PlayStation password reset email. You can check the Speedtest website to analyze your internet connection speed. After that, check the PSN Service status to get an accurate update of what’s going on.
The Bottom Line
If you’re having trouble resetting your password for your PlayStation account because the reset email is not sending, there are a few things you can try.
- Check your spam or junk folder: Sometimes, the reset email may be sent to your spam or junk folder. Make sure to check these folders and mark the email as “not spam” if it’s there.
- Check the email address: Make sure that you’re entering the correct email address associated with your PlayStation account. Double-check for any typos or errors.
- Check your internet connection: A weak or unreliable internet connection can cause problems with email delivery. Make sure that your internet connection is stable and try resetting your password again.
- Verify your account: Some email providers may flag the reset email as spam if your PlayStation account is not verified. Verify your account by logging in to your account on a PlayStation console or through the PlayStation app.
- Contact PlayStation Support: If none of the above fixes work, contact PlayStation support for further assistance. They will be able to help troubleshoot the issue and provide additional support.
Well, that’s all we have here about how you can fix PlayStation password reset email not sending or receiving. We hope this guide helped you. If you liked this, make sure to check out how you can fix Xbox Party Chat Not Working and fix the EA Play ‘Trial Has Expired’ error.